Have the user try signing in using a different ip (different internet source)
(Safari - IOS) Check settings on phone to ensure Intelligent Tracking Prevention isn't enabled But I can provide some troubleshooting steps for us to pinpoint the potential issue (hopefully your users are willing).Ĭan you give the user a second set of credentials and try to sign into the device that isn't working?ĭo they have any third party apps that may be disabling/blocking cookies? I can't guarantee they are all related and the same issue. I see that various of you are facing this issue. ReproductionĬan't find a way to reproduce it, although several companies are struggling with this issue, and have reported it in the Auth0 Community pages: The user sees this message but in the auth0 dashboard we can see: We are using the lock widget with custom domain configured in our auth0 tenant. Got the message “We’re sorry something went wrong when attempting to log in”. I’ve deleted all local storage, cookies and cache and still could not log in. all the requests /authenticate and /jwks got a 200 response with correct values.
There was no error or log in the console.
PET CITY OOPS SORRY SOMETHING WENT WRONG PC
I logged in remotely to a user experiencing this issue,įrom my pc i can log in to his account, but from his pc i can’t login to his or my account. We are having issues when some users attempt to log in, the message We're sorry something went wrong when attempting to log in but just some of our users are experiencing this issue.
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